Privacy Policy
YOUR PRIVACY AND HOW WE USE YOUR INFORMATION
At Nora Laurent Fashion, your privacy matters to us. We are committed to protecting your personal information and making sure your experience with us is safe and secure. Below is an overview of how we collect, use, store, and protect your information in accordance with applicable Canadian privacy laws.
INFORMATION WE COLLECT
When you shop with us or use our website, we may collect the following information:
Personal Information: Your name, email address, phone number, shipping address, billing information, and payment details.
Order Information: Details about the products you purchase, your order history, returns, and related transactions.
Technical Information: Your IP address, browser type, device information, pages visited, and information about how you interact with our website.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and deliver your orders.
• Communicate with you about your order.
• Provide customer support and respond to your questions.
• Process returns, refunds, and other order-related requests.
• Improve our website, products, and services.
• Understand how customers use our website.
• Detect and help prevent fraud, misuse, or unauthorized activity.
• Send updates, special offers, and promotional communications if you have chosen to receive them.
SHARING YOUR INFORMATION
We do not sell or trade your personal information.
We may share relevant information with trusted service providers who help us operate our business, including:
• Payment providers that process transactions.
• Shipping carriers that deliver your orders.
• Website and technology providers that help operate our online store.
• Analytics and marketing providers that help us understand website performance and improve our services.
These service providers receive only the information reasonably necessary to provide their services and are expected to handle your information in accordance with applicable privacy and security requirements.
We may also disclose information where required by law, legal process, or a valid request from an authorized government authority.
YOUR RIGHTS
Depending on the applicable privacy laws and your location, you may have rights regarding your personal information, including the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where permitted by law.
• Withdraw consent where processing is based on consent.
• Unsubscribe from promotional or marketing emails at any time.
• Ask questions about how your personal information is collected, used, or shared.
To exercise an applicable privacy right or ask a question about your personal information, please contact us at:
info@noralaurentfashion
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, resolving disputes, and meeting legal, accounting, or other applicable requirements.
When information is no longer required, we take reasonable steps to securely delete or dispose of it, subject to any legal requirements that require us to retain it for a longer period.
OVERSEAS DATA TRANSFERS
Some of our service providers may operate or store information outside Canada.
Where personal information is transferred, stored, or processed outside Canada, it may be subject to the laws of the country where it is located.
We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.
HOW WE KEEP YOUR INFORMATION SAFE
We use reasonable technical and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website may use secure connections and encryption when appropriate to protect information transmitted through our website.
However, no online system or method of electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmi