Return Policy
RETURN & REFUND POLICY
Order Confirmation & Policy Agreement
By placing an order with Nora Laurent Fashion, you confirm that you have read, understood, and agreed to our Return & Refund Policy.
By completing your purchase, you acknowledge that:
• You accept our return conditions and timelines.
• You agree to follow the return process outlined below.
• In the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting evidence.
Returns
We want you to feel happy with your purchase. If you are not satisfied, eligible items may be returned within 30 days after delivery.
Return Conditions
To qualify for a return:
• Items must be unused, unworn, and unwashed.
• Products must be returned in original condition and packaging.
• Items may only show normal inspection handling.
• Customers are responsible for return shipping costs.
Once your return is received, please allow up to 7 business days for inspection and processing.
Nora Laurent Fashion reserves the right to refuse returns that show signs of damage, wear, misuse, or unauthorized use.
How To Request a Return
To start a return request, contact us within 30 days of delivery at:
Please include:
• Your order number
• Reason for return
• Full name
• Shipping address
• Photos of the item if damaged or defective
After reviewing your request, we will provide return instructions.
Please do not send items back without approval. Unauthorized returns may not be accepted.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 2 days of delivery.
Email:
info@noralaurentfashion.com
Please include:
• Your order number
• A short explanation of the issue
• Clear photos or videos showing the problem
After verification, we may offer:
• A replacement item
• A partial refund
• A full refund when applicable
In some situations, returning the defective product may not be necessary.
Replacement processing usually takes between 7 to 14 business days.
Lost Packages
If your package appears lost during transit, contact our support team with your order number and tracking information.
We will work with the shipping carrier to investigate the issue and assist with a replacement or refund if the package is officially confirmed lost.
If an order is refused, unclaimed, or returned because of an incorrect shipping address provided by the customer, a deduction of $35 CAD may be applied to cover shipping and handling expenses.
Order Cancellations
Customers may request to cancel an order before shipment.
To request a cancellation, email:
Once an order has been shipped, it can no longer be canceled. In that case, the order must go through the standard return process after delivery.
Customers are responsible for return shipping costs.
Chargebacks & Payment Disputes
If there is an issue with your order, we kindly ask you to contact us first so we can help resolve the situation quickly.
In the event of a chargeback or payment dispute, Nora Laurent Fashion may provide supporting documentation including:
• Order confirmations
• Tracking information
• Delivery confirmation
• Customer communication records
Opening a chargeback without contacting us first may delay the resolution process.
Additional Information
• Returns are sent to our fulfillment warehouse.
• Return shipping costs are the responsibility of the customer.
• Shipping fees are non-refundable unless otherwise stated.
• We are not responsible for delays caused by customs or shipping carriers.
• Hygiene-related items may not be eligible for return if opened or used.
Contact Information
If you have questions about this policy, please contact our support team:
Nora Laurent Fashion
info@noralaurentfashion.com