Return Policy

RETURNS AND CANCELLATIONS

We want you to love every piece you receive from Nora Laurent Fashion. If something is not quite right, you are welcome to return eligible items under the conditions outlined below.

CAN I RETURN MY ORDER?

Yes. You can return eligible items within 30 days of receiving your order, provided that the following conditions are met:

Items must be in their original condition, unworn, unwashed, and with all original packaging and tags attached.

Products must show only normal signs of handling and inspection.

We do not accept returns for items that appear used, damaged, washed, worn, or handled improperly.

Return requests for faulty, damaged, or incorrect items must be reported as soon as possible after delivery.

Return shipping costs are the responsibility of the customer for returns based on personal preference.

Returns are processed within 7 business days after the returned item has been received and inspected.

IMPORTANT EXCEPTIONS

Sale items may not be eligible for return where this is clearly stated on the product page or at checkout.

Underwear, shapewear, swimwear, and other hygiene-sensitive products may not be returned if they have been worn or if applicable hygiene seals have been removed.

We kindly ask you to double-check your sizing and style choices before completing your order.

If there is an error on our part or you receive a faulty or incorrect item, please contact us as soon as possible and we will work with you to resolve the issue.

SIZING RESPONSIBILITY POLICY

At Nora Laurent Fashion, we want every customer to receive the best possible fit. Because sizing may vary between different styles and designs, we ask all customers to carefully review the available sizing information before placing an order.

Please note the following:

• Customers are responsible for reviewing the size guide before completing a purchase.
• A size chart is provided on the relevant product page where applicable.
• We strongly recommend comparing the listed measurements with a similar item you already own to help determine the best fit.
• We are not responsible for sizing issues resulting from a failure to review the provided size information before purchase.

If you are unsure about sizing, our Customer Care team is happy to assist you before you place your order.

DAMAGED OR INCORRECT ITEM POLICY

At Nora Laurent Fashion, we carefully prepare and inspect orders before shipment. However, if you receive an item that is damaged, defective, or incorrect, we are here to help resolve the issue as quickly as possible.

Please follow these guidelines:

• Customers must provide clear photo evidence of the issue so our team can review the claim.
• Claims for damaged, defective, or incorrect items should be reported as soon as possible after delivery and, where possible, within 48 hours of receiving the package.
• Please include your order number and a short description of the issue.
• Once the issue has been reviewed and confirmed by our Customer Care team, we will arrange an appropriate solution, which may include a replacement or refund.
• In most cases, customers will not be required to return the original item unless specifically requested by our supplier or warehouse team.

Our goal is to resolve verified issues quickly and fairly while providing a positive customer experience.

MISSING OR LOST PACKAGE POLICY

At Nora Laurent Fashion, we work with our shipping partners to help ensure your order arrives safely. If your package appears delayed, missing, or marked as delivered but cannot be located, please follow the guidelines below:

• If tracking shows “Delivered” but the package was not received, first check with household members, neighbours, mailbox areas, reception desks, building management, or other safe delivery locations.
• Customers may be asked to provide additional confirmation of non-receipt to assist with the investigation process.
• A carrier investigation may be required before a claim can be finalized.
• If the package is officially confirmed as lost by the carrier, we will work with you to arrange an appropriate resolution, which may include a replacement or refund where applicable.
• Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.
• If an incorrect or incomplete address is provided, the customer may be responsible for any additional replacement, reshipping, or delivery costs.
• If tracking confirms successful delivery to the address provided at checkout, Nora Laurent Fashion is not responsible for packages that are subsequently lost, stolen, or missing after delivery, except where required by applicable law.

We appreciate your patience and cooperation while we work with the carrier to resolve delivery issues as quickly as possible.

AFTERSELL AND POST-PURCHASE POLICY

At Nora Laurent Fashion, we may occasionally offer exclusive discounts, bundle upgrades, or additional products after your initial checkout.

These offers are completely optional and are designed to give you the opportunity to add additional products or savings to your purchase.

Customer Authorization

Any aftersell, upsell, or post-purchase offer you accept is authorized by you at the time of purchase.

You will always see the applicable price and product details before confirming the additional purchase.

No additional charges will be made without your explicit confirmation.

Transparency of Charges

All prices, shipping costs, and applicable discounts will be displayed before you finalize your aftersell order.

You will receive a separate order confirmation and payment receipt for each authorized aftersell transaction where applicable.

Cancellations and Refunds

Cancellations may be requested within 2 hours after an aftersell purchase has been made, provided that the order has not yet entered processing.

Refunds and returns will be handled according to our standard Return Policy and applicable consumer protection laws.

No Unauthorized Transactions

Every aftersell transaction requires confirmation and consent from the customer.

All additional charges are processed only after the customer has explicitly approved the additional purchase.

HOW TO RETURN YOUR ORDER

To request a return, please email us at:

info@noralaurentfashion.com

Please include the following details:

• Your full name
• Your order number
• Reason for the return
• A photo if the item is damaged or faulty
• Your return address

Once we receive your request, our Customer Care team will guide you through the return process.

Please wait for our instructions before sending anything back, as return addresses may vary depending on the order.

Some returns may need to be sent to an international processing facility. Always follow the return instructions provided by our Customer Care team.

Do not send items to the original sender address unless you have been specifically instructed to do so.

For returns based on customer preference, such as a change of mind, sizing choice, or style preference, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will work with you regarding the applicable return shipping costs.

CANCELLATIONS AND CHANGE OF MIND

You may request to cancel your order within 30 days of receiving your goods, subject to applicable consumer protection laws.

To request a cancellation, email us at:

info@noralaurentfashion.com

Please include your order number and a clear message stating that you would like to cancel or withdraw from your purchase.

Please note:

Orders may be processed automatically, so we cannot guarantee that an order can be cancelled once it has entered processing or has already been shipped.

If your order is already on its way, please wait for delivery and then follow the return steps outlined above.

Once an eligible returned item has been received and inspected, any approved refund will be processed in accordance with our Return Policy and applicable consumer protection laws.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by applicable law.

NEED HELP?

We are always here to support you.

Whether you have a question about returns, sizing, damaged items, incorrect orders, or delivery, please contact our Customer Care team and we will be happy to assist you.

Email:

info@noralaurentfashion.com